Welcome to BornRed.
These Terms & Conditions govern your use of our website and your purchase of products from BornRed. By accessing our website, placing an order or using any of our services, you agree to these Terms & Conditions.
Please read them carefully before making a purchase.
Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.
1. Online Store Terms
By using this website, you agree that you will not use our products, website or services for any unlawful or unauthorised purpose.
You must not attempt to interfere with the security or operation of our website, introduce viruses or malicious code, or misuse any part of our services.
We reserve the right to refuse or restrict access to our services where reasonably necessary, including in cases of suspected fraud, misuse or violation of these Terms.
2. Products & Product Information
We make every reasonable effort to ensure that product descriptions, materials, measurements, colours and images displayed on our website are accurate.
However, please note that:
- Colours may appear slightly different depending on lighting, photography and screen settings.
- Measurements may vary slightly due to manual measurement.
- Minor variations may occur between individual jewellery pieces due to manufacturing processes.
Such minor variations do not necessarily constitute a product defect.
We may update product descriptions, availability or discontinue products at any time.
3. Prices & Payments
Product prices are displayed in the currency shown on our website and may vary depending on your selected country or region.
We reserve the right to change product prices, promotions or discounts at any time before an order is placed.
Once an order has been successfully placed and accepted, the price confirmed at checkout will normally apply.
Payments are processed securely through Shopify and/or authorised third-party payment providers.
Customers are responsible for ensuring that all payment and billing information provided is accurate and authorised.
4. Orders
After placing an order, you will normally receive an order confirmation by email.
Receiving an order confirmation does not prevent us from cancelling an order where there is a genuine reason to do so, including:
- A product being unavailable
- An obvious pricing or product information error
- Payment failure
- Suspected fraud or unauthorised activity
- Shipping restrictions
- An order that appears to be intended for unauthorised resale
If we cancel an order after payment has been received, the relevant amount will be refunded to the original payment method.
Customers are responsible for providing accurate billing, shipping and contact information when placing an order.
5. Shipping & Delivery
Orders are shipped according to the delivery options and estimated timeframes shown on our website.
Delivery times are estimates only and may be affected by customs clearance, courier delays, public holidays, weather or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
Additional charges may apply where a parcel must be resent because of an incorrect or incomplete address, failure to collect the parcel or an unclaimed delivery.
Please refer to our Returns & Refunds Policy for further information regarding returned and undelivered parcels.
6. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT or handling fees imposed by the destination country or region.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
BornRed does not control customs charges and cannot guarantee whether or how much you may be charged.
7. Returns, Refunds & Faulty Products
Returns, refunds, damaged items and after-sales requests are governed by our Returns & Refunds Policy.
Please review that policy before placing your order.
Nothing in these Terms or our Returns & Refunds Policy limits any mandatory rights you may have under applicable consumer law.
8. Promotions & Discount Codes
From time to time, BornRed may offer promotional codes, discounts or special offers.
Unless otherwise stated:
- Discounts cannot be exchanged for cash.
- Only one discount code may be used per order.
- Discount codes may be subject to minimum spend, product or date restrictions.
- Promotions may be changed or withdrawn before an order is placed.
- Discount codes cannot normally be applied retrospectively to completed orders.
Any specific terms displayed with a promotion will also apply.
9. Intellectual Property
All content on the BornRed website, including but not limited to:
- Brand names and logos
- Product photography
- Graphics and artwork
- Website design
- Text and product descriptions
- Videos and other original content
is owned by or licensed to BornRed unless otherwise stated.
You may not copy, reproduce, distribute, sell, modify or commercially use our content without prior written permission.
You may share our publicly available content for personal and non-commercial purposes where BornRed is appropriately credited.
10. Reviews, Comments & User Content
If you submit a review, photograph, comment or other content to BornRed, you confirm that the content:
- Is accurate to the best of your knowledge
- Does not violate another person's rights
- Does not contain unlawful, abusive or misleading material
- Does not contain malicious software or spam
We reserve the right to remove content that violates these Terms or applicable law.
Where you voluntarily submit content for publication, you grant BornRed permission to display and use that content in connection with our website and business, subject to applicable law.
11. Third-Party Services & Links
Our website may contain links to or integrations with third-party services, including payment providers, social media platforms, delivery companies and other technology providers.
These third-party services may operate under their own terms and privacy policies.
BornRed is not responsible for the content, availability or privacy practices of third-party websites that we do not control.
12. Personal Information
Your submission and use of personal information through our website is governed by our Privacy Policy.
Our online store is powered by Shopify, which may process certain information in connection with providing our e-commerce services.
Please review our Privacy Policy for further information.
13. Errors & Inaccuracies
Occasionally, our website may contain typographical errors or inaccuracies relating to:
- Product descriptions
- Measurements
- Prices
- Promotions
- Availability
- Shipping charges or delivery estimates
Where an obvious error occurs, we reserve the right to correct the information or cancel an affected order where reasonably necessary.
If you have already paid for an order that we cancel because of such an error, we will refund the applicable payment.
14. Limitation of Liability
To the extent permitted by applicable law, BornRed will not be responsible for indirect or consequential losses arising from the use of our website or products where such losses were not reasonably foreseeable.
We do not guarantee that our website will always be available, uninterrupted or free from technical errors.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law, including any mandatory consumer rights relating to faulty or misdescribed goods.
15. Prohibited Uses
You must not use our website or services:
- For unlawful or fraudulent purposes
- To infringe intellectual property rights
- To submit false or misleading information
- To transmit viruses or malicious code
- To collect personal information about others without permission
- To interfere with website security
- To engage in spam, phishing, scraping or other abusive activity
We may restrict access to our website or services where these Terms are violated.
16. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable law.
The latest version will always be published on this page with an updated “Last updated” date.
Changes will apply from the date they are published unless otherwise stated.
17. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Hong Kong Special Administrative Region, subject to any mandatory consumer protection laws that apply in your country or region.
Nothing in this section removes any rights that cannot legally be excluded under applicable consumer law.
18. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Email: bornred2026@gmail.com
BornRed