FAQs – Born Red

Estimated delivery times vary by destination:

Hong Kong & Asia: 5–8 business days

United Kingdom, Europe, United States, Australia, Canada & New Zealand: 10–15 business days

Delivery times are estimates only and may occasionally be affected by customs clearance, public holidays, local postal delays or other circumstances outside our control.

For full details, please see our Shipping Policy.

Yes. Free shipping is available when your order reaches the following minimum spend:

Hong Kong: HK$199+

United States: US$27+

Asia, United Kingdom, Europe, Australia, Canada & New Zealand: £19.90+

Free shipping is automatically applied at checkout when your order qualifies.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

You can enter your tracking details on our Track My Order page to view the latest delivery updates.

Please allow some time for tracking information to become available after dispatch.

Tracking information may occasionally take 24–72 hours to update after your order has been dispatched.

For international deliveries, tracking may also update less frequently while the parcel is being transferred between postal networks.

If your tracking has not updated for an extended period, please contact us with your order number and we will assist where reasonably possible.

Please contact us as soon as possible if you notice an error in your shipping address.

If your order has not yet been dispatched, we will try our best to update the address. However, once the order has been shipped, we may not be able to make any changes.

Customers are responsible for ensuring that their shipping details are complete and accurate when placing an order.

If your order has not yet been processed or dispatched, please contact us as soon as possible.

We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered the fulfilment process.

Personalised or customised items may not be eligible for cancellation once production or preparation has begun.

Please contact us within 7 calendar days of delivery if your item arrives damaged, defective or incorrect.

Please include:

Your order number
A brief description of the issue
Clear photos or videos showing the item

We will review the issue and provide an appropriate solution in accordance with our Returns & Refunds Policy.

We’re unable to offer returns or exchanges for change of mind in most cases.

Certain items, including opened pierced jewelry, personalised products, worn items and gift cards, are also non-returnable.

If your item arrives faulty, damaged or incorrect, please contact us and we’ll be happy to review the issue with you.

For full details, please see our Returns & Refunds Policy.

For hygiene and safety reasons, earrings and other pierced jewelry cannot normally be returned or exchanged once the hygiene packaging has been opened or removed.

This does not apply if the item arrives damaged, defective or incorrect.

Approved refunds are issued to the original payment method used for your purchase.

After we process the refund, your bank or payment provider may require additional time before the funds appear in your account.

Materials vary depending on the individual design.

Many BornRed pieces are made from materials such as stainless steel, gold-plated stainless steel, brass, cubic zirconia and other decorative stones or materials.

Please check the Product Details section on each product page for the exact material specification of the item you are purchasing.

Not every BornRed piece is waterproof.

Water resistance depends on the material and plating of each individual item. Unless a product is specifically described as waterproof or water-resistant, we recommend avoiding prolonged contact with water.

Please check the product description before purchasing.

To help keep your jewelry looking its best:

Avoid direct contact with perfume, lotions, oils and chemicals
Remove jewelry before showering, swimming or exercising
Avoid prolonged exposure to water and moisture
Store your jewelry separately in a cool, dry place
Gently wipe your jewelry with a soft, dry cloth after wearing

For more information, please see our Jewelry Care page.

Adjustable rings can accommodate a range of sizes, but the exact fit varies by design.

Please check the individual product description for the approximate starting size and recommended adjustable range.

Adjust adjustable jewelry gently and avoid frequent or excessive bending, as this may affect its shape or plating.

We make every effort to represent our products accurately.

However, colors may appear slightly different depending on lighting, photography and individual screen settings. Small variations in measurements, stone placement, texture or finish may also occur due to the manufacturing process.

These minor variations are not necessarily considered defects.

International orders may be subject to customs duties, import taxes, VAT or handling fees imposed by your destination country or region.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

BornRed does not control these charges and cannot predict the amount that may be applied.

If a parcel is returned because of an incorrect or incomplete address, failure to collect, or an unclaimed delivery, we can arrange for it to be sent again.

An additional reshipping fee will apply.

Please refer to our Shipping Policy or Returns & Refunds Policy for full details.