Thank you for shopping with Born Red.
We want your order to reach you as smoothly as possible. Below you’ll find everything you need to know about processing times, delivery estimates, shipping fees and tracking.
Processing & Delivery Time
Total Delivery Time = Processing Time + Shipping Time
Processing Time
Orders are usually processed within 1–3 business days after your order has been confirmed.
Please note that processing time is separate from shipping time.
Estimated Shipping Time
United Kingdom
- Shipping time: 10–15 business days
- Free shipping on orders of £19.90 or more
- Orders under £19.90: £8
European Union
- Shipping time: 10–15 business days
- Free shipping on orders of £19.90 or more
- Orders under £19.90: £8
United States
- Shipping time: 10–15 business days
- Free shipping on orders of US$27 or more
- Orders under US$27: US$10
Asia
- Shipping time: 5–8 business days
- Free shipping on orders of £19.90 or more
- Orders under £19.90: £5
Hong Kong
- Shipping time: 5–8 business days
- Free shipping on orders of HK$199 or more
- Orders under HK$199: HK$30
Australia, Canada & New Zealand
- Shipping time: 10–15 business days
- Free shipping on orders of £19.90 or more
- Orders under £19.90: £8
Please note that all delivery times are estimates and are calculated in business days, excluding weekends and public holidays.
For example, if your destination has an estimated shipping time of 10–15 business days, your estimated total delivery time will normally be approximately 11–18 business days, including the 1–3 business day processing period.
Order Tracking
Once your order has been dispatched, tracking information will be provided where available.
Please allow some time for tracking updates to appear after receiving your shipping confirmation.
Shipping Delays
Although we do our best to ensure orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:
- Customs clearance
- Courier or postal delays
- Public holidays
- Severe weather
- High-volume shopping periods
- Local delivery disruptions
Delivery to remote areas may also require additional time.
Shipping Address
Please make sure that your shipping address and contact information are complete and accurate before placing your order.
BornRed cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If an order is returned because of an invalid or incomplete address, failure to collect the parcel, or an unclaimed delivery, an additional reshipping fee may apply.
Returned & Undelivered Packages
If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, the following reshipping fees will apply:
- United Kingdom & Europe: £8 GBP
- United States: US$10
- Hong Kong: HK$30
- Asia: £5 GBP
- Australia, Canada, New Zealand & Rest of the World: £8 GBP
Reshipping fees apply even if your original order qualified for free shipping.
Please double-check your shipping information before completing your purchase to avoid delays or additional charges.
Lost or Stolen Packages
Once tracking confirms that an order has been successfully delivered to the shipping address provided at checkout, BornRed cannot normally accept responsibility for parcels that are subsequently lost or stolen.
If your tracking shows that your parcel has been delivered but you cannot locate it, please check with household members, neighbours, any designated safe place and the delivery carrier.
If you believe there has been a delivery error, please contact us and we will assist where reasonably possible.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country or region.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs clearance may occasionally result in additional delivery time.
Contact Us
If you have any questions about your order or delivery, please contact us at:
Email: bornred2026@gmail.com
Please include your order number when contacting us regarding an existing order.